Refunds

Last updated 18 September 2026. Plain words first, the formal clause under each.

In short
Fourteen days, any reason, full refund, reply to any email we sent. After that, a person reads your case.

Fourteen days, any reason

Within 14 days of your first payment you can ask for a full refund, for any reason. Reply to any email we sent you or write to [support email]. Refunds land on the original card within 5 to 10 business days.

This mirrors and extends your EU right of withdrawal. By starting to use the paid Service you agree that provision begins immediately; our 14-day policy applies regardless.

After fourteen days

Renewals are not refunded automatically, because you were reminded seven days before and can cancel in two clicks. If a renewal charged you by mistake, or the app was broken for you, write to us; a person reads it and decides fairly.

Seats and storage

Removing seats or storage packs takes effect at the next renewal. Adding them is charged for the days left on your period.

How to cancel

Settings, Plan, Cancel plan. Or the Manage billing button, which opens your billing page. No email, no chat, no call.